Order Delivery – Terms and Condition

Terms & Conditions – Order Delivery 
Please be aware when ordering online from this website that we require a minimum of 36 hours (from your order date) to prepare your order.   Once orders are  packed they are shipped  from the United States Post Office.  All packages are shipped  ground services.  If  special service is requested  then special  shipping services will be in place. Once goods are shipped from the United States Post Office you will receive a text message informing that your package has been mailed, the delivery date and a tracking number.  You will receive a reminder text the day of delivery as your conformation text.
 
We collects personal data for the purpose of providing a specific product requested by the customer. Certain information may be required in order to provide this product such as full name of customer, authorized users, e-mail address, address, contact phone numbers and credit card number. Please refer to our Privacy Policy for full details.
 
Twist and Bend accepts Visa, Mastercard and American Express. Payment must be made on-line using your credit card to process your order. Orders will only be dispatched once payment has been cleared. Credit card processing on Paypal is done through the SunTrust Bank secure payment gateway. This gateway is encrypted using 128-bit SSL technology. Digital Certificates (Secure Sockets Layer) is used by major reputable e-commerce sites throughout the world.  The industry standard for encryption technology, SSL is compatible with Internet Explorer, Netscape and most other browsers. For more information on SSL digital certificates please visit www.verisign.com.
Holidays
Because Twist and Bend ships via the United States Post Office we will be on their schedule doing all holidays.
 
Guarantee of Satisfaction
All items are handmade, if you are not genuinely satisfied with the quality of the product return it to Twist and Bend within 5 business days for a full refund or replacement. If a refund is due, it will be refunded in the matter the order was placed.
How to Opt-In and Opt-Out of Communications
Our Site provides you the opportunity to opt-in and to opt-out of receiving communications from Michaels. To have your information removed from the Michaels database, please contact us with your request online, by email or by phone as follows:
Online. Visit the “Contact Us” form on our website, and submit the completed form.
By email. Send an email to twistandbend@gmail.com from your email address of record with a subject line of UNSUBSCRIBE.
Click “Unsubscribe.” Each email we send you contains an “UNSUBSCRIBE” link at the bottom of the email. Open your email, click “UNSUBSCRIBE”, and follow the instructions on the screen to change your communication preferences.
By phone. Call and ask to be removed from our mailings.
PLEASE NOTE: If you choose to stop receiving promotional messages from us, we will honor your request. However, we will continue to send you service related communications and we may need to keep the information we have collected about you for record keeping, analysis or other reasons, to the extent permitted by law.